Shipping FAQ

Shipping is calculated automatically at checkout once you enter your details and add items to your cart. Easy peasy!

How Shipping Works

  • Our shipping calculator pulls rates from multiple couriers—we don’t set the prices, we just pass them on. You can choose the service that works best for you.
  • Delivery times vary between 1 to 10 days, depending on your location and the shipping option selected. We cannot guarantee exact timeframes (since couriers are third-party services). We’ll get your order dispatched as quickly as possible, then it's up to them. Therefore, we do not refund orders for 'late' deliveries.
  • Want to track your package? Just click your tracking link for updates. We’ll also send tracking details via email once your order is on its way.

Where We Ship & What to Expect

  • We deliver across Australia and New Zealand.
  • A delivery counts as an attempted delivery—if no one’s home, the courier will usually take your package back to the depot and leave a "missed delivery" card. If this happens, you’ll need to arrange redelivery (which may come with an extra fee) or pick it up from the depot. If a package is returned to us with an undeliverable status because the customer provided incorrect address, the customer is responsible for any additional shipping charges to resend the package.
  • If you’d like your order left at your door, we offer Authority To Leave (ATL) options at checkout. However, selecting ATL means no insurance, and we can’t be responsible for loss, theft, or damage.
  • We do not accept PO Box orders.

Orders to New Zealand

  • We can’t ship cartons of wax or glassware over 20kg internationally.
  • Once your order leaves Australia, we can’t take responsibility for lost packages—please keep this in mind before ordering.

Got questions? We’re happy to help—just reach out! 😊