Shop FAQ

Joining Us Without an ABN?
No ABN? No worries! Just provide us with an email address, and you’re good to go.

Order Minimums
We have no minimum order sizes. However, you’ll notice that prices scale with quantity—our way of rewarding bulk buyers. Keep in mind that Couriers still require a minimum shipping fee.

Payment Options
Your order gets moving once payment clears. Choose from:

  • Credit Card (Visa & Mastercard): Quick and easy, with no extra fees.

  • PayPal: Enter your invoice number, and we’ll cover the usual 2.9% surcharge.

  • Direct Deposit: A traditional option that may take a few days to process.

  • Phone Payment: Not available at this time.

  • Afterpay: We absorb their surcharge, so you don’t have to.

Do You Have a Physical Store?
We operate 100% online, ensuring fast service and convenience. Our delivery team is ready to ship straight to your door from Victoria.

Forgot to Add Something?
Our system doesn’t allow modifications after checkout. However, you can cancel within 20 minutes of placing your order and submit a new one.

Do You Ship Internationally?
For now, we ship only within Australia and to New Zealand.

Shipping Costs
Shipping rates are calculated at checkout based on weight and postcode. Use our shipping calculator to check costs before finalizing your order.

Tracking Orders
Once payment is received, you’ll get an order confirmation. A tracking email will follow so you can monitor your package.

Business Hours
Our team is available from 9 AM to 5 PM, Monday to Friday. 

Sustainable Packaging
We prioritise eco-friendly practices by using recycled and reused materials for packaging.

For any other questions, feel free to contact us at info@blazeandfoam.com.au