Returns Policy
Having Second Thoughts?
We get it—sometimes, even the best purchases can spark a little buyer’s remorse. No worries, we’re here to help!
Your 10-Day Decision Window
You have 10 days from receiving your order to decide whether it’s a keeper or if it’s time to part ways.
Starting the Return Process
If you’d like to return an item, just email us at info@blazeandfoam.com.au with your order number and reason for the return. If the item is faulty, include a photo so we can assess it. Our team will review your request and get back to you within 3 business days with the next steps.
Before you send anything back, wait for our return authorization form—we’ll email it to you. Once received, send your item back in its original, unopened condition. If everything checks out, you’ll receive a refund or store credit within 14 days.
Where to Send Returns
Mail your authorized returns to:
📍 Blaze & Foam
📍 P.O. Box 129, Mount Eliza, VIC 3930, Australia
📍 Blaze & Foam
📍 P.O. Box 129, Mount Eliza, VIC 3930, Australia
Our team will inspect your return upon arrival to ensure everything is in order.
Refunds & Store Credit
Once your return is approved, you’ll receive either a refund or store credit—whichever applies.
Return Costs & Fees
Change of mind? Return shipping is on you, plus a 20% restocking fee (because restocking takes time and effort).
Faulty item? We’ve got you covered—no extra fees.
Non-Returnable Items
Some products just can’t be returned due to hygiene and quality standards, including:
❌ Digital products
❌ Sale items
❌ Fragrance oils, wax, wicks, and liquid dyes
❌ Digital products
❌ Sale items
❌ Fragrance oils, wax, wicks, and liquid dyes
Natural Variations
Noticed slight differences in colour or texture? That’s just Mother Nature doing her thing! These variations don’t mean the product is faulty—they’re part of the charm.
Order Cancellations
Had a change of heart? You have 20 minutes after placing your order to cancel without fuss. Just email info@blazeandfoam.com.au ASAP. If your order has already shipped, you’ll need to return it (shipping and restocking fees apply).
Missing Items?
If something is missing from your order, let us know within 10 days so we can investigate and sort it out.
Store Credit & Exchanges
Store credit is valid for 12 months.
We don’t offer direct exchanges, but feel free to place a new order.
Need Help?
Questions? Concerns? Just need to vent about your purchase? We’re here for you! Email info@blazeandfoam.com.au, and our team will be happy to assist.