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Have a question or need assistance with your order?

Your inquiry is important to us! Please reach out - we're happy to help!

Please complete the contact form or email info@blazeandfoam.com.au for a reply within the next 24-maximum of 48 hours.

We also provide support 9am-5pm Monday to Friday on Phone: (03) 9775 3892 or on Online Chat: via Facebook messenger or Instagram messenger.

Don't forget to browse our search function to look for answers, or FAQ for more information about products and shipping.

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Candle Making FAQ 

Most popular questions:

How do I choose a wick? Please refer to our wick chart and read our FAQ Wicks

What wax should I choose? Please refer to our wax comparison guide

How much fragrance should I add? Please refer to fragrance FAQ 


Soap Making FAQ 


Most popular questions: (coming soon)

What supplies do I need as a beginner?

How much fragrance should I add to melt and pour soap?

Can I add other ingredients to melt and pour soap?

All soap making FAQ here


Ordering Help


Most popular questions: 

What is your returns and refund policy? Please read more here

How long will shipping take? Please read more here

Can I pick up my order? Please read more here

How do I access wholesale pricing? please read more here

All ordering FAQ here