Hi there!
Have a question or need assistance with your order?

Your inquiry is important to us! Please reach out - we're happy to help!


Please complete the contact form or email info@blazeandfoam.com.au for a reply within the next 24 hours.

We also provide support 9am-5pm Monday to Friday via Facebook chat or Instagram messenger.

Don't forget to browse our search function to look for answers.

To check the status of your order please log in to your account.


Ordering Help: Popular Questions & Answers: 

What is your returns and refund policy? Please read more here

How long will shipping take? Please read more here

Can I pick up my order? Please read more here

How do I access wholesale pricing? Please read more here

All ordering FAQ here


Candle Making FAQ : Popular questions & Answers:

How do I choose a wick? Please refer to our wick chart and read our FAQ Wicks

What wax should I choose? Please refer to our wax comparison guide

How much fragrance should I add? Please refer to fragrance FAQ 



Soap Making FAQ : Popular questions & Answers: 

What supplies do I need as a beginner? Coming soon

How much fragrance should I add to melt and pour soap? Coming soon

Can I add other ingredients to melt and pour soap? Coming soon

All soap making FAQ here - Coming soon