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Ordering Help: Popular Questions & Answers:
What is your returns and refund policy? Please read more here
How long will shipping take? Please read more here
Can I pick up my order? Please read more here
How do I access wholesale pricing? Please read more here
All ordering FAQ here
Candle Making FAQ : Popular questions & Answers:
How do I choose a wick? Please refer to our wick chart and read our FAQ Wicks
What wax should I choose? Please refer to our wax comparison guide
How much fragrance should I add? Please refer to fragrance FAQ
Soap Making FAQ : Popular questions & Answers:
What supplies do I need as a beginner? Coming soon
How much fragrance should I add to melt and pour soap? Coming soon
Can I add other ingredients to melt and pour soap? Coming soon
All soap making FAQ here - Coming soon